How do I get help or send feedback?

Press Need help? at the top of any page in the app. To tell us about a bug or an idea, use the Feedback button or Send feedback in the same panel.

Find an answer

• Ask a question. Type a question in your own words, then press Ask or Enter. Each answer comes from the help center and names the articles it drew on so you can open them. The assistant answers from the help articles only, so it can't look up your people or records. Questions go to OpenAI in the US, so leave out personal details.

On a phone, Need help? is the question mark in the header at the top of the screen.

Talk to a person

If the panel doesn't have your answer, press Email us to open an email to help@heyburrow.com. Tell us what you were trying to do and what happened instead.

Report a problem or suggest something

1. Press Feedback, the button at the bottom right of the page, or Send feedback in the Need help? panel.
2. Choose a type: Idea, Problem or Other.
3. Write your message in Message and press Send feedback.

It goes straight to the Hey Burrow team, along with which page you were on. We delete feedback from the app 24 months after you send it.